Question 1

What services do you offer at Highland Village Pet Hospital?

Accepted Answer

We offer a comprehensive range of veterinary services including wellness exams, vaccinations, spay and neuter surgeries, dental care, diagnostic ultrasounds, emergency services, and more.

Question 2

How can I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling us at (909) 864-7387 or by filling out the appointment request form on our website.

Question 3

What are your hours of operation?

Accepted Answer

Our hours of operation are:

Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Question 4

Do you offer emergency services?

Accepted Answer

Yes, we offer emergency veterinary services. If your pet is experiencing an emergency, please call us immediately at (909) 864-7387.

Question 5

Is your facility equipped with the latest veterinary technology?

Accepted Answer

Yes, our facility is equipped with state-of-the-art technology to provide the best care for your pets. This includes advanced diagnostic tools, digital radiography, and modern surgical equipment.

Question 6

What should I bring to my pet’s first appointment?

Accepted Answer

For your pet's first appointment, please bring any previous medical records, a list of current medications, and any questions or concerns you have about your pet’s health.

Question 7

How often should my pet have a wellness exam?

Accepted Answer

We recommend that pets have a wellness exam at least once a year. Senior pets and those with health issues may require more frequent check-ups.

Question 8

What vaccinations does my pet need?

Accepted Answer

The specific vaccinations your pet needs depend on their age, lifestyle, and health status. Common vaccines for dogs include rabies, distemper, and parvovirus. Common vaccines for cats include rabies, feline leukemia, and panleukopenia.

Question 9

What is the recovery process like after spay or neuter surgery?

Accepted Answer

Most pets recover quickly from spay or neuter surgery. We provide detailed aftercare instructions to ensure a smooth recovery. Your pet may need to rest and avoid strenuous activities for a few days.

Question 10

Do you offer payment plans or accept pet insurance?

Accepted Answer

Yes, we accept various pet insurance plans and offer payment options to help manage the cost of your pet’s care. Please contact our office for more information on payment plans and insurance options.

Question 11

Can I get a second opinion on my pet’s diagnosis?

Accepted Answer

Absolutely. We are happy to provide second opinions on diagnoses and treatment plans. Please bring your pet’s medical records to the appointment.

Question 12

How can I get my pet’s medication refilled?

Accepted Answer

You can request a medication refill by calling our office at (909) 864-7387 or by using the online refill request form on our website. Please allow 24-48 hours for refill processing.

Frequently asked questions